Privacy Policy

Alemlube is committed to protecting your privacy and the security of your Personal Information. For that reason, please read this Privacy Policy carefully and contact us if you have any questions.

This Privacy Policy describes how we collect, hold, use, disclose and otherwise handle both personal and non-personal information we receive when you access or visit our websites www.alemlube.com.au and www.alemlube.co.nz as well as social media accounts.

Personal Information – collection, use, disclosure and choices

1. What is “Personal Information”?

“Personal Information” is information or an opinion from which your identity is either clear or can reasonably be determined. Personal Information may include your name, email address, phone number, and physical address.

2. Who collects your Personal Information?

Alemlube is an international business, so the Personal Information you provide to us will be controlled by any of our related entities listed below.

3. What we collect?

We collect Personal Information when you voluntarily provide it to us, such as where you:

• contact us to make an enquiry or request whether it is via email, our websites, Alemlube social media sites or otherwise;
• submit an online form or register for an account including via any of our websites, Alemlube social media sites or otherwise;
• participate in trade promotions and competitions;
• visit and use our websites or services, or view our advertisements; or
• voluntarily provide us your Personal Information in any other circumstance.

4. Why we collect it?

We may use the Personal Information we collect for the following purposes:

• to provide you with our products or services;
• to communicate with you;
• for marketing, promotions, and advertising;
• for our internal operations;
• as described in any express permission you give; or
• as required by law.

5. What Personal Information we hold

• Information that you provide to us.
• Information we passively collect as described in the section of this Policy called “Non-Personal Information”.
• Information from other companies who have your consent to share it with us.

6. When would we share your Personal Information?

• With our selected partners who may want to send you information about their own products or services, if you have consented.
• With other companies we work with in our business, if required for internal business purposes only.
• If required to do so by law or government authorities.
• To enforce our terms and conditions; or to protect our rights, privacy, safety, or property (including yours or of our partners).

7. Do you have to give us your Personal Information?

You can use any of our sites without disclosing any of your Personal Information. However, unless you provide us with the requested Personal Information, you may not be able to access some of our services (such as if you want to purchase products online or enter competitions).

Please read more about how we collect, hold, use and disclose non-personal information below.

Non-Personal Information – collection, use, disclosure and choices

What is “Non-Personal Information”?

We may collect information about your web behaviour such as your IP address, browser type, URLs of the websites you access from our website and details of the webpages you visit, as well as other software and hardware information that may be available. This information is automatically provided to us by your web browser without revealing to us your identity or any other Personal Information. This is done in the following ways:

1. IP Addresses

An IP address is a unique identifier, that certain electronic devices use, to identify and communicate with each other on the Internet. When you visit our sites, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what geographic regions our website visitors come. We also may use this information to enhance our sites.

2. Through your browser

Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type and operating system type and version screen resolution, and Internet browser type and version.

3. Cookies and other technologies

 We also use cookies to collect useful information about how you interact with Alemlube sites. You can read more about how we use cookies below. The information we collect in this way is, by itself, anonymous (“Non-Personal Information”) and it cannot be used to identify or contact you.

3.1  Cookie Policy

When you visit our websites, non-personally identifiable information in the form of a “cookie” may be stored on your computer. The storing of cookies on your machine is necessary to identify a buyer during a session on this website. These cookies currently expire within 30 minutes, so if no activity (i.e. page loads) occurs within that limit, the cookie is destroyed and a new one created identifying a new session. Previous information is not retained for that new session.

Some cookies are essential whilst others help us improve your experience. Essential cookies help make our sites usable by enabling basic functions like page navigation and access to secure areas. Our sites may not function properly without these cookies.

We also use cookies to understand your browsing and buying activities to measure the success of any online advertising campaigns we may run on our sites. We also use session “cookies” that store a small piece of data on your computer and collect certain information about your visit to our sites.

The cookies we use collect non-personally identifiable information about you including: IP address, browser used to access the site, date and time, the URL of the page being loaded, users who have visited a particular website(s), any previously assigned cookie identification (a unique identifier assigned to a user to identify repeat visitors), browser window size, your geographic location, device, and operating system used to access our sites. The information we collect from these cookies is used to:

• Determine information about your visit to our sites, including the number of visits, average time spent, pages viewed, navigation history and other statistics. We use this information to enhance your experience while visiting our sites; and to improve their performance by, among other things, allowing us to monitor performance, making them easier to use, measuring the effectiveness of promotional placements, and tailoring them (including the ads and offers you receive) to better match your interests and preferences.
• Select which of our advertisements or offers are most likely to appeal to you and display them while you are on the sites and on other websites, applications, and online services that you use; and
• Track consumer responses to online advertisements.

If you do not wish your computer to be recognised, please select browser settings to delete cookies from your hard drive; or block all cookies; or prompt you before a cookie is stored. Each Internet browser has a different procedure for disabling the use of cookies. The Help function within your browser should tell you how. Alternatively, visit https://www.aboutcookies.org where you can find information on how to control cookies on a variety of browsers.

You will also find details of how to delete cookies from your computer and other general information about cookies. You should note, however, that turning off cookies (or not consenting to the collection or use of your Personal Information) may prevent some of our website’s features from working properly.

3.2  Google Analytics

The Alemlube websites use Google Analytics, a web analytics service provided by Google Inc. (“Google”). This tool helps us understand how visitors engage with our website. Alemlube as a Google Analytics customer can view various reports on how visitors interact with our website. This allows us to make improvements based on the information generated by the tool.

You can prevent transmission of the data generated by the cookie and relating to your use of the website to Google (including your IP address) as well as processing of the data by Google by downloading and installing the browser plug-in available: https://tools.google.com/dlpage/gaoptout?hl=en

3.3  Location Information

When you are using Alemlube websites, your location information may be used to tailor our products or service offerings to your current location. Your mobile device’s ‘background location’ may be used to provide the services, including to send you notifications. If you have ‘background location’ turned on, we may gather information about your device’s location even if you are not directly interacting with the application. This information is not shared with others.

If you do not wish for your location to be accessed, please ensure you turn the ‘background location’ off on your mobile device.

Security

We use up to date server, database, backup, and firewall technologies for the protection of all information we hold. We have also implemented various processes and systems to ensure the security of your Personal Information, including encryption of all data when it is transferred to our service providers and limitations on access to Personal Information within our organisation.

1. Storage of Information

Your information is kept in a database that is protected by a login and password. Every effort is made to secure this database to prevent your personal information being obtained by third parties.

2. Data Retention

We only retain your data for as long as is necessary for us to provide the goods or services you have requested or to which you have given consent, unless otherwise provided by law.

3. SSL Compliance

This website is SSL compliant, meaning all website traffic including Credit Card transactions are secured by:

• TLS 1.2 (a strong protocol)
• ECDHE_RSA with P-256 (a strong key exchange)
• AES_128_GCM (a strong cipher)

4. Data Breach

In the event of a data breach, Alemlube will notify the relevant regulators within 72 hours where feasible and, in serious cases such as where there is a high risk to your rights and freedom (such as of security, confidentiality or identity theft), we will also notify you as soon as is reasonably possible.

5. Contacting us (including to correct or delete your data)

You have a right to know what information we have. You have a right at any time to request that you be told what personal information we hold about you and to request that this information be destroyed.

We will take all reasonable steps to ensure that information we hold about you is accurate, complete, relevant, up-to-date, and not misleading on a regular and ongoing basis.

If you would like to obtain access to, correct or request the deletion of information we hold about you, please contact our Digital Marketing Officer:

BY MAIL: Digital Marketing Officer, Alemlube Pty Ltd, 22 Green Street, Brookvale NSW 2100, Australia

BY TELEPHONE: +61 2 9938 2999

BY EMAIL: info@alemlube.com.au

Complaints

If you wish to make a complaint about how we handle your Personal Information or Non-Personal Information, you can email us at info@alemlube.com.au

Please provide as much detail about the facts surrounding your complaint so we can resolve it accordingly. Allow us at least 7 days to respond to your complaint.

If we fail to resolve your complaint, you may refer the matter to the Australian Information Commissioner (see www.oaic.gov.au), or the supervisory authority in the Member State of your habitual residence, place or work or place of the alleged infringement.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time to ensure it is current. Updated versions of this Privacy Policy will be posted on our websites. Updates are effective 30 days after posting or notification.

You can cancel or unsubscribe from Alemlube sites and services if you do not agree with the revised Privacy Policy. Otherwise, your continued access or use of the Alemlube sites will signify your confirmation and acceptance of the revised Privacy Policy.

This Privacy Policy is governed under Australian law and you agree to submit to the exclusive jurisdiction of the courts of Australia and any courts that may hear appeals in respect of any proceedings in connection with this contract.

This Privacy Policy was last updated in June 2025.